Saputri, Dayena (2025) PENGUKURAN KEPUASAN PENGGUNA E-LEARNING MENGGUNAKAN METODE EVALUASI HEURISTIK DAN SYSTEM USABILITY SCALE. Other thesis, UIN Sunan Kalijaga.
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Abstract
The COVID-19 pandemic affects many aspects including education, where learning is carried out from home to reduce the risk of coronavirus transmission by implementing e-learning. One important aspect that must be evaluated is from the usability side, where we can find out the user satisfaction from the "usability" side. This study uses two usability evaluation methods, namely the System Usability Scale (SUS) and the heuristic evaluation (HE). The use of these two methods is carried out to obtain more in-depth evaluation results so that related parties can improve them. In the usability evaluation using HE, the selected evaluators are five user experts who are experts in the field of usability (three people) who are experts in the field of IT and learning development (two people), while the scope of evaluation in this study is the login process, edit profile, lecture organization, and lecture activities. While the evaluation using the SUS questionnaire obtained a score of 63.3 (grade C-) with 162 respondents. The results of the usability evaluation using HE, it was found that there is one principle that is considered a major problem by user experts, namely the principle of user control and freedom, where the system (e-learning) does not facilitate the undo and redo functions which causes confusion if the user click unwanted menu.
| Item Type: | Thesis (Other) |
|---|---|
| Subjects: | K Law > K Law (General) |
| Divisions: | Fakultas Ilmu Budaya Dayena > Sastra Jawa |
| Depositing User: | Eko Eko Eko |
| Date Deposited: | 20 Sep 2025 04:09 |
| Last Modified: | 20 Sep 2025 04:09 |
| URI: | https://eprints.digitallibrary.cloud/id/eprint/85 |
